Course Information
Students who successfully complete The Workflow Academy's free, self-paced course(s) will:
- Interview with some of the most well-established US-based Zoho Partners for remote, salaried, full-time, internship, or part-time contractor positions.
- Find freelance positions on UpWork and other freelance websites.
- Found their own Zoho consultancy and start the road towards becoming an Authorized Zoho Partner.
The intent of providing these resources is to train business professionals to become business system designers, using the Zoho platform.
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Launch your career in one of the fastest growing business technology fields, CRM Systems, with an accredited, hands-on program that’s built for the real world. You’ll gain the technical skills to implement automation, manage customer relationships, and streamline business operations all without needing to learn extensive coding.
This program is ideal for aspiring CRM administrators, revenue operations professionals, and business support specialists ready to make an immediate impact in the workplace.
Learn more about CRM's importance here.
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This is a hybrid course where students will engage in hands-on projects for real world issues, use software to develop solutions aimed at enhancing customer service for businesses. Examples include creating a student application system for a school, designing a food pantry management system for a food bank, and optimizing the membership system for a local museum. Through these practical experiences, students not only gain invaluable skills in using multiple no-code CRM systems like Zoho, Salesforce, HubSpot, Zapier, and more but also contribute meaningfully to real-world applications.
Tuition & Fees total to $3,211 and may be subject to change without notice. Tuition & Fees must be paid before registering for class unless a payment plan or other funding options have been approved and signed. This program is eligible for Federal Financial Aid. Learn about Dixie Tech's Scholarships and how to apply for Financial Aid.
This is a cohort course, meaning that this course is available during certain times of the year. Once a cohort is filled, applicants will be considered for the next start date. Learn more about upcoming start dates here.
This course takes eight months to complete. Due to this course's hybrid nature, 12 hours will be dedicated to in-person class sessions with an addition eight hours of online work. This course should average 20 hours of course material a week.
- Accredited Dixie Technical College Certificate
- Aspireship Revenue Operations Foundations & Intensive Certifications
- Platform specific certifications from Zoho, HubSpot, and Salesforce
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FAQs
The median income, in a CRM related field, averages to $85k a year.
- Build and manage AI-powered chatbots using platforms like ChatGPT
- Configure and operate leading CRMs including Zoho, HubSpot, and Salesforce
- Launch automated email and marketing campaigns via email service providers
- Simplify scheduling and document workflows using Calendly & DocuSign
- Manage finances and invoicing through Zoho Books and QuickBooks
- Create seamless business workflows using Zapier and Zoho Flow
- Students will receive gainful employment in this space, and will celebrate the day they decided to sign up for this program!
- Students will understand the “customer lifecycle”
- Students will be able to identify and flowchart the steps in a customer lifecycle at real-life organizations and proactively identify revenue-generation opportunities at different steps in that lifecycle
- Students will be able to add customizations and features to the 3 most widely-used CRM tools (Salesforce, Zoho CRM, and HubSpot)
- Students will understand how to work with real-life business leaders to conduct an organization “Needs Analysis”, write an Initial System Outline and flowchart, interpret the Initial System Outline into CRM architecture, and keep track of that architecture in a System Plan
- Students will understand this industry’s different opportunities in full-time, part-time, freelance, and entrepreneurial roles
- Students will receive relevant industry certifications
- Students will conduct at least 10 informational interviews with professionals in this space in order to network for job opportunities
- Students will take all of the above skillset and will use it to complete at least 2 real-world, useful CRM / revenue operations-related projects
- Revenue Operations Specialist – Median income $65k/year, with top earners at $95k/year.*
- CRM Administrator – Median income $85k/year, with top earners at $102k/year.*
- CRM Developer – Median income $120k/year, with top earners at $130k/year.*