Durable Skills Course Overview

The course has five lessons focused on skills that help you at work, no matter what job you have or where your career takes you.

Modules

1

Module 1: Professionalism

Everyday habits that build trust and opportunity in the workplace

Building a professional reputation at work opens doors to better pay and better opportunities. This module shows you exactly what that looks like in practice.

You will learn the habits and behaviors that build trust and a professional reputation at work. Topics include workplace conduct, punctuality, customer service, and professional communication.

 
2

Module 2: Communication

Improving written, verbal, and nonverbal communication in the workplace

Workers who communicate well are the ones who get noticed for raises and better roles. This module helps you develop those skills.

This module helps you communicate clearly and respectfully at work. You will look at written, verbal, and nonverbal communication, as well as how to give and receive feedback and handle negotiation

 
3

Module 3: Emotional Intelligence

Increasing self-awareness, managing stress, and improving workplace relationships

How you handle stress and difficult situations at work directly affects how supervisors see you. This module helps you stay professional when things get tough, which matters for earning better pay and better hours.

You will build emotional intelligence skills that help with work relationships, stress, and communication. This module teaches you strategies for knowing yourself, managing your emotions, mindfulness, and empathy.

 
4

Module 4: Teamwork

Building trust, respectful communication, and psychological safety in the workplace

Being someone your team and supervisors trust leads to better opportunities at work. This module helps you build the skills to be that person.

This module helps you become a stronger team member. You will learn how to work well with others, handle disagreements, help build a positive workplace, and earn trust with your team.

 
5

Module 5: Productivity

Making a real difference at work

Workers who manage their time well and stay focused get recognized for it. This module gives you practical tools to do exactly that.

You will learn practical tools to help you focus, stay organized, and manage your time. Using tools like Covey's Time Management Matrix, you will learn how to put the most important work first and cut down on distractions.

What Participants Will Learn

Throughout the course, you will build skills that prepare you for work, including:

  • Professionalism
  • Workplace communication
  • Emotional intelligence
  • Team collaboration
  • Conflict management
  • Customer service
  • Accountability
  • Adaptability

Program Results

Throughout the course, you will complete activities and exercises designed to produce real professional outcomes, including:

  • Developing professional workplace habits
  • Practicing workplace communication strategies
  • Improving emotional awareness and self-management
  • Building stronger teamwork and collaboration skills
  • Strengthening time management systems
  • Increasing workplace confidence and professionalism
  • Learning strategies for handling workplace conflict respectfully
  • Building habits that support long-term career growth